Elaina Loiacano

▪ 254-229-0667 ▪

▪ elainamloiacano@outlook.com ▪

▪LinkedIn▪

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EDUCATION

Relevant Coursework: Coding and Data Skills, Web Design & Publishing, Media Design, Advance Social Media and Analytics, and Mobile Media Development

Associates of Art, in General Academics

May 2022 McLennan Community College, Waco, Texas

 

RELEVANT EXPERIENCE

Converse, Sales Associate           January 2023 – August 2024

• Contribute to achieving daily sales goals and key performance indicators through effective customer engagement and service.
• Maintain high operational and merchandising standards, consistently exceeding performance expectations.
• Collaborate with team members to optimize processes, merchandising, and product flow, enhancing overall store efficiency.
• Develop a comprehensive knowledge of footwear, apparel, and accessories to better assist customers and drive sales.
• Promoted to Lead Sales Associate (LSA) to support management in various operational and leadership responsibilities.

DSW, Lead Sales Associate, Waco, Texas – Sunset Valley, Texas

April 2022 – April 2023

• Enhanced in-store customer experience by exemplifying Customer Experience Leadership behaviors.
• Achieved metric-based goals by reviewing, understanding, and effectively communicating objectives.
• Ensured an appealing store environment by managing the sales floor and stockroom, facilitating smooth merchandise flow.
• Supervised and actively participated in freight receipt, placement, and markdowns to optimize inventory management.
• Executed and maintained comprehensive documentation for audits, donations, transfers, and other operational records.
• Supported team development by training, coaching, and providing constructive feedback to peers and management.

Topgolf, Caddie, Server, Event Ambassador, Bartender, Waco, Texas 

  April 2021 – August 2022

• Demonstrated versatility by transitioning from server to bartender, consistently upholding high service standards.
• Maintained exceptional self-awareness and adaptability, ensuring a high level of integrity and responsiveness to changing situations.
• Excelled in a fast-paced environment, effectively multitasking to deliver outstanding customer service.
• Successfully served and managed large groups of 10+ guests, ensuring a memorable and enjoyable experience for all attendees.

DSW, Warehouse Lead, Waco, Texas   July 2020 – April 2021

• Maintain In-Store Experience by modeling CEL behaviors
• Completes all tasking related to daily open/close including store cleaning, recovery and maintenance standards.
• Meets metric based goals by reviewing, understanding and clearly communicating daily/weekly/monthly goals. Able to clearly communicate business trends to SM/ML.
• Increase sales and success by maintaining sales floor and stockroom, enable the flow of merchandise to ensure an appealing experience to consumers.
• Helps supervise and participates in freight receipt, placement, and markdowns.
• Assists management with all omni activities in store including but not limited to Charge/Send, BOPIS/BOSTS, Delivery.
• Performs, maintains and completes all information related to audits, donations, transfers, mismates, damages, etc.
• Support team by training, coaching, and providing feedback of others to the management team in an efficient manner.

 SKILLS

• Customer Service
• Leadership
• Merchandising
• Multitasking
• Problem Solving
• Web Development
• JavaScript Code
• CSS Code
• HTML Code
• Adobe Premire
• Adobe InDesign
• Digital Media Production
• Communication